We refund all charges that are related to potential technical errors in our Application, if the error resulted in the Service not being rendered.
A refund request that is not related to a technical error in our Application may only take the form of a credit note. A person requesting refunds should reach out to help center, stating the problem and any other relevant information. In your claim, please include an explanation and reasons for a refund and your order information.
Refunds are issued at the sole discretion of our management within a thirty (30) day period after the date of the order. Refunds will be made through the original mode of payment, with the exception of cash payments, which will be refunded through a bank transfer.
You can access the Services using the Applications or other specifically authorized means. It is your responsibility to ensure you downloaded the correct Application for your mobile, tablet, or similar device. SHIPA Delivery is not liable if you do not have a compatible device or if you have downloaded the wrong version of the Application.
By using the Services and the Applications, you expressly represent and warrant that: (a)you are legally entitled and have all the rights, authority and capacity to enter into the Agreement and to fully comply with its provisions; (b) the data you provide for the registration of your account is true, accurate, and complete; (c) you will keep secure and confidential your User account password or any identification we provide you with which grants you access to our Applications and/or Services; (d) you will not represent yourself to be an agent, representative, employee, (e) you will only use the Services and/or the Applications in accordance with Applicable Laws; you will not assist any third party in breaching any of the above; (i) you will inform us of any unauthorized use of your credentials or violation of your confidentiality promptly upon becoming aware thereof.
We will not be liable to you under or in connection with these General Terms, an Agreement or in connection with the provision of the Services, including, without limitation, for any loss, damage, mis-delivery, non-delivery or delayed delivery of any Consignment which occurs as a direct or indirect result of: (a) Your, or your employee’s or agents’: acts; omissions; breach of Agreement; negligence; misstatement or misrepresentation; (b)any inherent liability to wastage, latent or inherent defect, vice or natural deterioration or electrical or magnetic derangement of the Consignment; (c) the Consignment being insufficiently or improperly packaged; or (d) the Consignment being incorrectly or insufficiently addressed or labelled.
We will not be liable (whether in negligence or otherwise) for loss or damage under or in connection with these General Terms or the Agreement or in connection with the provision of the Services, including, without limitation, damage to Consignments or loss, mis-delivery or non-delivery of any Consignment (or any part thereof), unless you notify us (other than upon any delivery document): (a) of the same, in respect to delivered Consignments, within: (i) 5 days of the date of delivery if the proof of delivery is signed as having been received in good condition; and (ii) 7 days of the date of delivery (or the due date for delivery if the whole Consignment has been lost or mis-delivered) in all other cases, and make a written claim against us within 21 days of the date of delivery or the due date of delivery (as appropriate); or (b) subject to clause 12.1(a), of your claim in respect to Goods stored during Warehousing Services, within 14 days of the
Inside country at Store NO tax or Duty will be charged
